Practitioner Referral & Consultation Disclaimer

ABOUT HAIR LOVING

Hair Loving is a haircare brand providing cosmetic hair and scalp products. We do not provide medical, clinical, psychological, nutritional, or healthcare services.

Any information provided on our website, product packaging, emails, social media, or marketing materials is for general informational purposes only and should not be considered medical advice.

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PRACTITIONER REFERRALS

From time to time, Hair Loving may introduce or refer customers to independent third-party practitioners, including but not limited to trichologists, nutritionists, psychologists, or health and wellbeing professionals.

Some subscriptions may include access to a complimentary consultation as an added benefit.

These practitioners:
• Operate independently of Hair Loving
• Are not employees, agents, or representatives of Hair Loving
• Are solely responsible for the advice and services they provide

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DUE DILIGENCE

We carry out reasonable due diligence when selecting practitioners we refer to, including reviewing qualifications, experience, and professional standing where appropriate.

However, Hair Loving cannot and does not guarantee outcomes, nor do we supervise or control consultations.

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NO RESPONSIBILITY FOR ADVICE OR OUTCOMES

Hair Loving accepts no responsibility or liability for:
• Advice, recommendations, or guidance provided by practitioners
• Decisions made by customers following consultations
• Outcomes, results, dissatisfaction, loss, or injury

All advice is accepted by customers at their own discretion and risk.

Any complaints or concerns regarding practitioner services must be raised directly with the practitioner.

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INDEPENDENT MEDICAL ADVICE

Customers are strongly advised to:
• Seek independent medical advice from a GP or qualified healthcare professional
• Disclose full medical history, medications, and conditions to any practitioner

Health and wellbeing decisions are the responsibility of the individual customer.

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CUSTOMER CHOICE & CONSENT

Use of any practitioner service is:
• Entirely optional
• Undertaken at the customer’s own discretion

By proceeding with a consultation, customers acknowledge that:
• Hair Loving’s role is referral-only
• They accept full responsibility for decisions made based on advice received

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DATA PROTECTION & PRIVACY

Hair Loving shares customer information with practitioners:
• Only where consent has been given
• Only for the purpose of facilitating a referral

Each practitioner is an independent Data Controller responsible for their own GDPR compliance and privacy practices.

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LIMITATION OF LIABILITY

To the fullest extent permitted by law, Hair Loving shall not be liable for any direct, indirect, incidental, or consequential loss arising from the use of practitioner services.

Nothing in this policy affects your statutory consumer rights.

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CONTACT

If you have any questions about this policy, please contact:
📧 info@hairloving.com